This is a description of a staff position classification. The work is performed through the application of a body of knowledge related to procedures, practices, manuals, policies, rules. Additionally, dispatcher requires a high school diploma. Emergency medical transportation field is desired 3. The dispatcher s job description entails receiving orders from customers or the manager and making necessary arrangement for the driver and vehicle to convey the freight to the supposed destination. To select multiple classes, check the box next to each class descriptions below and then click. The dispatcher is the first point of contact whose primary responsibility is to initiate the appropriate response. The emergency services dispatcher is a flsa nonexempt entrylevel position under the general supervision of the emergency services dispatch supervisor. The supervisor should define goals for the staff, counsel and coach the employees, keep superiors informed, and.
For more information about writing your job description, see our dispatcher job listings. To view descriptions of current openings, please go to unmjobs and search postings to view positions that are currently accepting applications the following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions. Specifications are not intended to reflect all duties performed within the job. Under general supervision, the dispatch supervisor supervises pitkin county regional emergency dispatch center pcredc activities and staff. Emergency medical services supervisors use advanced paramedic training and leadership skills to oversee emergency medical technicians, while maintaining a safe working environment. Dispatcher i, dispatcher ii, dispatcher iii supervisory, etc. Dispatcher intro paragraph we recommend saying something about what the candidate will experience while working on this particular job as the introduction to your dispatcher job description. Remain calm and effective under heavy workloads and in emergency situations. November 30, 2010 primary job duties summary receiving and processing emergency and non emergency calls from the public determining nature and location of emergency.
Address problems and requests by transmitting information or providing solutions. Communications dispatcher is in the nonsworn communications dispatch series. Performs duties of communications specialist as required. Learn job related material through oral instruction and observation, and reading to effectively perform job duties. Summary provide leadership, employee supervision, support and vision for the non. Dispatchers usually work in the shipping or emergency service industry. The job duties listed are typical examples of the work performed by. Show employers you get the job done by using our dispatch supervisor job description as a guide. Handle all related activities of dispatch as needed like hiring, training, performance appraisals and terminations etc. We are looking for a reliable dispatcher to act as a communication point for emergency and non emergency calls. Provides dispatch and other communication support services for situations involving police, fire, emergency medical and other city public safety responders. You can search the job descriptions table using the search feature or select job groups feature to narrow the list of job descriptions.
Use our career test report to get your career on track and keep it there. Reports to this position reports directly to the shift supervisor. We make the hiring process one step easier by giving you a template to simply post to our site. Incumbents are required to handle emergency situations with relative independence within established policies and procedures. Job descriptions this is a current list of classification descriptions for positions within south sound 911 organized by the department classifications are typically assigned. Dispatcher job description example job description and. Their duties include monitoring routes, updating call logs, and recording call information. The job description for a 911 dispatcher may differ slightly based on the position. Dispatch supervisors primary duties are related to transportation. Provided frontline customer support on all emerging issues.
This supervisor job description sample can assist in your creation of a job application that will attract the best candidates who are well qualified for the job. Click on any job descriptions below to view it and sign up to be notified when a job in this class opens. Search for and apply to open jobs from nena career board. Under the guidance of the dispatch supervisor, the. International academies of emergency dispatch iaed this nonprofit. Beginning with the new ccs 5, apco certified ccss must provide proof every two years of 24 hours 12 hours per certification year of continuing dispatch education cde. The edq is the liaison between all other aspects of the agency in matters relating to emergency dispatcher issues, such as feedback to.
Oversee or lead employees working at lower level dispatch. To be a dispatcher typically requires years of related experience. This is a nonexempt position under the guidelines of the fair labor standards act flsa, and is represented by the employee bargaining unit. Emergency dispatchers usually work in a communications center, such as in a public safety answering point, or a psap. Their long list of free services includes career profiles, career videos, salary data, college profiles, information on majors and degrees, financial aid advice, and career assessment tests. The best candidates for this position are flexible and selfmotivated with a positive can do attitude. Manage development, research as well as reconcile departmental reports. Skagit 911 job description 911 dispatcher call taker reports to.
Oversee a shift of 20 employees daily, responsible for all aspects of call processing, dispatching, and employee interaction with the public. Modern and complex principles and practices of providing emergency communication services. Police dispatch, and national crime information center ncic operator functions. This dispatcher job description can help you write a job posting that will connect you with qualified applicants. Dispatch supervisor job description dispatch supervisors may be employed within various industries, but typically work in warehouses and call centers. Under direction, to train, evaluate, and supervise the work assigned to subordinate dispatchers in the police departments emergency dispatch unit. For example, emergency dispatchers determine how to respond to 911 calls. The dispatch supervisor organizes resources so that. Emergency dispatch supervisor jobs, employment skip to job postings, search close. Operate a multiline telephone console system, alerting system. A 911 dispatcher receives emergency and non emergency calls, advising callers and dispatching emergency units to specific locations as necessary. Supervises and coordinates activities of workers engaged in verifying and keeping records on incoming today save job more. Pitkin county regional emergency dispatch center aspen, co, united states 27 days ago. Under the guidance of the dispatch supervisor, the dispatcher ii controls incoming emergency and non emergency response requests from the public, gives timely and accurate emergency medical dispatch prearrival instruction.
Must be able to evaluate, train and motivate drivers and dispatch personnel. Dispatcher job description sample template this free dispatcher job description sample template can help you attract an innovative and experienced dispatcher to your company. Use our job search tool to sort through over 2 million real jobs. Working as a communications operator is more than just a job. Incumbents operate a wide variety of complex emergency communications equipment dispatching sheriffpolice andor firemedical resources. Police, fire, and ambulance dispatchers job description. You can search the job descriptions table using the search feature or select job groups feature. Use this professional created dispatcher job description example to gain some inspiration on how to best craft your job description. These descriptions are intended to present a range of duties performed in various positions within the classification and are not intended to be a description for. The edq coordinates and facilitates all emergency dispatcher certification and recertification training as required by the naed. Respond to emergency calls and rectify existing condition. Dispatcher job description, qualifications, and career outlook. Research and prepare resources to develop timely as well as efficient workflow. Use our job description tool to sort through over,000 other job titles and careers.
The job requires normal visual acuity and field of vision. The dispatcher gains or has attained full proficiency in a specific area of discipline. Dispatcher job description the purpose of a dispatcher is to respond to a companys emergency or nonemergency calls for help and information. Oversees dispatch operations and disbursement activities. Essential job functions assists the communications administrator, 911 in the overall management of the 911. You will receive requests, transmit messages and track vehicles.
Comprehend and make inferences from written materials such as operations manuals. This is where you want to break away from the competitors that are offering similar positions by describing what makes your company different. The job description of a 911 dispatcher involves a familiarity with police codes, the efficient operation of a police radio dispatch system, and the ability to remain calm in stressful situations. While in many states its common for the average operator to have to become certified. Under general supervision, this position is responsible for the daytoday operations of the 911 communications division. Communications center supervisor ccs apco international. Emergency communications center january 2006 emergency services dispatch supervisor cincinnati, oh. Collaborated in the development of route standards, monitoring activities and improvement planning. The dispatch supervisor provides work direction and guidance to the lead dispatchers and 911 policefire dispatchers. Dispatcher job description, duties and jobs part 1. You should also include specific information about the employer. Police dispatch supervisor job descriptions human resources. Dispatch supervisors may work rotating shifts, nights, weekends, and holidays.
Responsibilities receive emergency and nonemergency calls and record significant information. Most emergency dispatch workers are only required to have a high school degree. Operations, services and activities of an emergency communications or dispatch program. You can also browse our supervisor job listings for more ideas about how to build the perfect posting. This job requires extensive medical knowledge and emergency services training, as well as a paramedic license. Essential job functions within a 911 dispatcher s job description will likely detail the daily duties associated with the position, which may include the following. Feel free to revise this description to meet your specific duties and requirements. Job description communications manager, 911 police department human resources department 700 town center drive, suite 200. Depending on the emergency, they send out police officers, fire engines, or ambulances to deal with the issue. When customers call with a problem, need service or request a product, the dispatcher.
Use the job description template as a general guide and then add details that reflect the specific duties and skills for the job. Emergency services dispatch supervisor resume example. Dispatcher job description sample template ziprecruiter. Apply to emergency dispatcher, dispatch supervisor, sheriff and more. Communications dispatcher job description marin county. General purpose the 911 dispatcher position serves as the emergency calltaker. Prioritize calls according to urgency and importance. Act as a shift supervisor for a busy emergency call center. Dispatch supervisors may be employed within various industries, but typically work in warehouses and call centers. Complete information on the recertification process is provided at the conclusion of the communications center supervisor 5 th ed.
It is equally his or her responsibility to chart the route to be taken by the driver and ensure that they adhere to the predetermined route. Work evenings, nights, weekends, and holidays to maintain 24hour coverage of the emergency dispatch system. Emergency calls to fire dispatch services often go through a psap, as do calls for ambulances and police services. Computer systems used in law enforcement agencies, including ncic and related equipment. This position is not responsible for the supervision of other employees or functions.
Emergency dispatch supervisor employees in this job supervise department of state police regional communication center or department of natural resources emergency dispatch operations. List of dispatch supervisor responsibilities and duties. Handbook, driver manual, dispatch manual, and employee. Dispatchers are an important part of the team, as they are responsible for arranging repairs, servicing equipment and maintaining company records. Department of natural resources emergency dispatch operations. Dispatch supervisors coordinate employees working in a call center or in a transportation company. A dispatch supervisor works at a center that disperses services or goods, such as a merchandise warehouse, emergency center, or taxi company. Respond andor dispatch employees to address daily shareholder issues and needs to ensure a timely. Receive and dispatch orders for products or deliveries. Dispatch supervisor created efficient routes and schedules meeting and exceeding customers requirements.